Refund Policy

Published: 2026-06-15 · Effective: 2026-06-15

Overview

The purpose of this Policy is to define the standards and procedures for the cancellation and refund of all payments made through the D-Omniverse service.

• Covered: payments for paid tickets issued for an Official Djam
• Not covered: cancellation of free tickets (§2), settlement adjustments between the Jam Maker and the Company

The Company operates the intake, review, and processing of refunds under this Policy. However, as a telecommunication sales broker for the Djam, the Company is neither the host of nor a party to the Djam, and responsibility for the Djam itself — including its creation, content, performance, and quality — rests with the Jam Maker (seller). Where the Company has registered and sold a Djam directly as the seller, the Company bears the seller's responsibility for that Djam.

Definitions

The definitions of terms used in this Policy follow Article 2 of the Terms of Service, and except as otherwise provided in this Policy, follow the relevant laws and regulations, including the "Act on the Consumer Protection in Electronic Commerce, etc." and the Korea Fair Trade Commission's Consumer Dispute Resolution Criteria.

1. Standard Refund Policy — Official Djam Paid Tickets

This section applies the performance-industry standards of the Korea Fair Trade Commission's notified "Consumer Dispute Resolution Criteria". The reference point is the Djam start date and time (local time).

The cancellation time is determined by the time at which the Jammie completes the "cancellation request" (the time the server receives it).

• Uniform application: This §1 schedule applies uniformly to all Official Djams. As a rule, a Jam Maker may not set refund terms that differ from this schedule for individual Djams.
• Mandatory standard (right of withdrawal under Article 17 of the Electronic Commerce Act): Where a cancellation is requested within 7 days from the payment date (or the ticket supply date, where it is later than the payment date), 100% is refunded regardless of the schedule above. However, where the cancellation occurs within 10 days of the Djam start date, the §1 schedule above applies, and where the Djam has already started, withdrawal is restricted under §9.
• Cancellation before midnight on the payment day: Where a cancellation is requested before midnight (24:00) of the day on which the payment falls, 100% is refunded regardless of the schedule above.
• Erroneous payment attributable to the member (selecting the wrong option, unintended duplicate payment, etc.) is subject to this §1 schedule. Payment errors attributable to the system (double charging, etc.) are refunded 100% under §3.1.

The attribution of deducted amounts follows Jam Maker Terms §9.

Refund of payments to which a coupon was applied

Refunds for payments to which a coupon was applied are subject to the same timing and cause standards in §1; however, the refundable amount is calculated based on the actual amount paid after the coupon discount. Detailed application rules follow the Coupon Policy.

• Coupon restoration: When the entire payment is cancelled, the coupon used is not restored (to prevent repeated cancel-and-reuse).
• Party bearing the discount: As a rule, the discount of a coupon issued by a Jam Maker is borne by the Jam Maker, and the discount of a coupon issued by the platform or by an affiliated/sponsoring partner is borne by the issuing party. The specific allocation follows Jam Maker Terms §9 and the settlement agreement with the issuing party.

2. Free Tickets

Free tickets (KRW 0) are not subject to refund under this Policy. Cancellation of a free ticket follows only the procedure in §4, and no refund processing occurs.

3. Grounds Guaranteeing a 100% Refund (Exceptions)

There are three grounds under which a 100% refund applies regardless of the §1 schedule. Where the Djam becomes impossible to hold or its content is materially changed due to the Jam Maker's circumstances (§3.1), it is processed as an automatic refund. The minor's right to cancel a payment (§3.2) applies separately under the law. Where clear abuse of an obvious transaction-condition error is confirmed (§3.3), the Company may unilaterally cancel and refund the transaction after prior notice.

Jam Maker obligations and the determination of breach follow Jam Maker Terms §6·§7.

3.1 Automatic refund grounds — Djam cannot be held or is materially changed

Where any of the following grounds occurs, a 100% refund applies regardless of the §1 schedule.

• Unavoidable reasons that prevent the Company from providing the Jammie with the opportunity to participate in the Djam — Jam Maker circumstances; force majeure such as natural disasters or social disasters; platform-attributable causes, etc.
• A material change to the Djam content due to the Jam Maker's circumstances — changes to the date/time, place, format, duration, key persons, eligibility, capacity, etc.

The Jam Maker informs the Jammie of the occurrence of the ground and of the refund procedure. The Company processes the refund to the Jammie, and as a rule the cost of the refund is deducted from or recovered against the Jam Maker's settlement share. The specific allocation follows Jam Maker Terms §9, and the Jam Maker's duty to notify follows Jam Maker Terms §7.1.

3.2 Refund under a minor's right to cancel a payment

Where a minor Jammie aged 14 or older and under 19 has made a payment without the consent of their legal representative, the minor or their legal representative may cancel the payment under Article 5 of the "Civil Act". Where this right is duly exercised, a 100% refund applies regardless of the §1 schedule.

This right does not apply to acts under the proviso of Article 5(1) of the "Civil Act" or where the legal representative has ratified the payment (Article 145 of the "Civil Act"). Cancellation requests are received via the customer support email (support@d-omniverse.com) or via in-app customer support, and the Company may request supporting documents to verify the relationship between the minor and the legal representative.

For the terms text, refer to Terms of Service Article 15-2.

3.3 Company's unilateral cancellation and refund — abuse of an obvious transaction-condition error

Where it is reasonably recognized that a Jammie made a payment by recognizing and abusing an obvious transaction-condition error (a significant misstatement of price, capacity, schedule, etc., or an error in the application opening time, etc.), the Company may cancel and refund the relevant payment after prior notice. The Company bears no separate liability for a cancellation and refund under this clause.

4. Refund Procedure

• The Jammie requests a refund through the in-app cancellation menu.
• The request screen states the applicable refund rate and the estimated refund amount.
• The request is submitted only after the Jammie agrees to the refund conditions.
• After receiving the request, the Company transmits the refund request to the PG company.
• The Jammie is notified when refund processing is complete.

Even after account deletion (Terms of Service §11.3), the Jammie may exercise their refund rights under this Policy, and applies via the customer support email (support@d-omniverse.com).

5. Refund Completion Timing and Processing by Payment Method

As a rule, refunds are made automatically to the original payment method, and payment cancellation is processed as an automatic refund through the PG company.

The time required to complete a refund by method is as follows.

• Credit/check card: refund processed by the card company within 1~7 business days after the payment cancellation is approved

Where a refund to the original payment method is not possible (card cancellation, etc.), the refund is made to a domestic account in the Jammie's own name as designated by the Jammie. Where the Jammie and the account holder do not match, the Company may request supporting documents, and the refund may be withheld if the supporting documents are not submitted.

6. Jam Maker Settlement

The impact of refunds under this Policy on Jam Maker settlement, settlement adjustments upon breach of obligations, attribution of fees, etc., follow Jam Maker Terms §9.

7. Grounds for Refund Refusal

To protect good-faith Jammies and prevent abuse, the Company may refuse a refund, or cancel and refund the relevant payment, in any of the following cases.

• Where a Jammie who has been sanctioned for a breach of the Terms or the Community Guidelines requests a cancellation related to the grounds for the sanction
• A payment for which a history of scalping (sale or purchase) is confirmed, or a payment caught for repeated resale under Ticket Usage Policy §4
• A re-request for a case already refunded, or a post-hoc refund request for a case where participation (entry) in the Djam is complete
• Where abuse such as fraudulent payment or repeated chargebacks is confirmed

When refusing a refund, the Company notifies the Jammie of the reason and the supporting clause via in-app notification or email. The Jammie may file an objection via the customer support email (support@d-omniverse.com) within 14 days from the date of notice, and the Company notifies the result of its re-review without delay.

8. Country-Specific Matters and Governing Law

This Policy and the D-Omniverse terms and policies are governed by the laws of the Republic of Korea. Where a member is a consumer residing in a country other than the Republic of Korea, if the laws of that country of residence contain mandatory provisions more favorable to the consumer than this Policy, those mandatory provisions apply with priority. No provision of this Policy limits the rights guaranteed to a member under the mandatory consumer-protection laws of their country of residence.

At launch, the Company does not maintain separate country-specific refund rules, and substitutes the local consumer's legal protection through the above principle of priority for mandatory provisions.

As a rule, the payment currency and the refund currency are the same. Gains or losses from exchange-rate fluctuations are borne by the original payer (exceptions under §3).

9. Legal Basis and Right of Withdrawal

This Policy is based on relevant laws including the "Act on the Consumer Protection in Electronic Commerce, etc.", the "Act on the Regulation of Terms and Conditions", and the Korea Fair Trade Commission's Consumer Dispute Resolution Criteria (performance industry), and where this Policy conflicts with a higher law, the law prevails.

Under Article 17 of the "Act on the Consumer Protection in Electronic Commerce, etc.", a Jammie may exercise the right of withdrawal within 7 days from the payment date (or the ticket supply date, where it is later than the payment date) through the in-app cancellation menu or the customer support email. Where the Company has not displayed or notified information on whether withdrawal is possible, the exercise period is extended under Article 17(5) of the same Act.

However, under Article 17(2)5 of the same Act, withdrawal cannot be made where the performance/Djam has already started (where provision of the service has begun). For a contract composed of divisible services, this does not apply to the portion for which provision has not begun.

The effects of withdrawal and other matters follow Article 18 of the same Act.

10. Related Documents

• Terms of Service
• Jam Maker Terms
• Country-Specific Terms
• Ticket Usage Policy
• Community Guidelines
• Coupon Policy